Questions about setup, pairing, backups, or your license? Reach out by email or phone, or send us a message below — we'll get back to you as soon as we can.
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Quick answers to what testers run into most — see the full FAQ for installation, uninstall, re-pairing, and known-error fixes. Still stuck? Use the email or phone above.
That’s Microsoft SmartScreen being cautious about a newly released app. Our installer is code-signed (Jeffrey Wilson) and safe — click More info → Run anyway. The prompt goes away as more people install it during the beta.
Download the server for your edition from the download page, run it on a Windows or Linux PC, and follow the 5-minute wizard (storage folder + port). When it finishes, open http://localhost:5173 to confirm it’s running.
In the app tap “Yes — Connect to My Server” and scan the QR code your server shows (phone and server on the same Wi‑Fi). You can also choose Enter Address Manually and type the server address + access code.
Pairing codes are short-lived for security — generate a fresh QR on the server and scan it right away. Make sure the phone and server are on the same network (or that the server’s remote tunnel is running for off-network pairing).
During the beta you get a 14‑day / 1 GB trial to evaluate the full flow. That’s plenty to test backup, restore and scheduling. Longer testing options for active participants are coming.
Yes — the server automatically opens a secure tunnel on startup so your phone can reach it from anywhere, no port‑forwarding needed. If it’s unreachable, restart the server to re‑establish the tunnel.
Open Backup History & Restore in the app to browse your backups and download individual files or an entire backup session back to your device.
Backups go only to your server — we never receive them. You can also turn on optional end‑to‑end encryption with a passphrase only you hold. ⚠️ If you enable it and lose the passphrase, encrypted backups cannot be recovered — not even by us. Keep it somewhere safe.
Just re‑pair from the app — your existing backups stay in place. If you switched between a sideloaded APK and the Google Play build, uninstall the old one first (different signatures), then install and pair fresh.
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